This Refund Policy describes the conditions under which Gaming Sinners processes refunds for any purchases made through our platform. Please read this policy carefully before making any purchase.
1. Free Content
The majority of Gaming Sinners content — including all quizzes, articles, game tips, and community features — is provided entirely free of charge. No purchase is required to access our core platform features. This policy applies only to any optional premium features or services that may be offered now or in the future.
2. Eligibility for Refunds
If Gaming Sinners offers any paid features or services, the following refund conditions apply:
- Digital Subscriptions: You may request a full refund within 7 days of your initial purchase if you have not substantially used the service (defined as accessing more than 20% of the premium content available to your subscription tier).
- One-Time Digital Purchases: Refund requests will be considered if submitted within 48 hours of purchase and if the digital content has not been accessed or downloaded.
- Billing Errors: Duplicate charges or billing errors will always be corrected and refunded promptly, without time limitation, upon verification.
3. Non-Refundable Items
The following are not eligible for refunds except in cases of billing error or as required by applicable law:
- Subscriptions where more than 7 days have elapsed since purchase
- Purchases where the digital content has already been fully accessed or downloaded
- Promotional or discounted purchases unless the offer explicitly states otherwise
4. How to Request a Refund
To request a refund, please contact us within the applicable window:
- Email: [email protected] — Subject line: "Refund Request"
- Phone: +1 979-664-9640 (Monday–Friday, 9 AM–6 PM MST)
Please include your full name, email address used for the purchase, the date of purchase, and a brief description of the reason for your request. We will acknowledge your request within two business days and aim to resolve all refund requests within five business days.
5. Refund Processing
Approved refunds will be processed to the original payment method used at the time of purchase. Processing times vary by payment provider and may take 5–10 business days to appear on your statement. We will notify you by email once a refund has been initiated.
6. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Contacting us directly is typically faster and avoids complications. If you have already initiated a chargeback, please also notify us so we can provide documentation to your financial institution if needed.
7. Consumer Rights
Nothing in this Refund Policy limits or waives any rights you may have under applicable consumer protection laws in your jurisdiction. Certain jurisdictions provide additional consumer protections that may supersede the terms of this policy.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be reflected in the "Last Updated" date above. Purchases made prior to a policy change will be governed by the policy in effect at the time of purchase.
9. Contact
Refund questions: [email protected] | +1 979-664-9640 | 325 Oregon St, Helena, MT 59601, United States.